To be (recorded) or not to be (recorded), that is my decision.
The zoom colorblind interface has been updated to include consentful features.
Recording simulation begins automatically in 8 seconds. Follow the
interface and interact with the video and chat functionalities to see
additional consent features. Scroll down for a complete
walkthrough.
see the code
Why I made this
In my opinion, Zoom does a fairly good job following the FRIES
principles on its user interface. It enables me to give and revoke my
consent easily when:
1. I open a zoom link in browser. Zoom asks
me for permission to redirect to its app and join a meeting.
2. I
need to mute myself and hide my video at the start of a meeting. It does
not assume that my system-wide setting on my computer gives it the same
permission. Unlike Netflix, which assumes that I give it permission to
play sound automatically when I browse through its movie catalogue just
because my computer volume is on.
3. I wish not to screenshare
everything. Zoom always asks me to choose which windows I wish to share.
Although this design introduces inconvenience when I want to show a
window that I did not give permission in the beginning, it's a more
pleasant problem than accidentally showing something private.
4. I
need to chat with a specific recipient. Zoom enables me to send chat to
the whole group or a selected participant. Many times I have sent
messages to just one person by accident, but I still appreciate the
ability to choose to whom my message is visible.
However, one aspect of consent Zoom can improve on concerns recording a
meeting. I have been accidentally recorded on video several times
without me knowing. Since I have no control over what anyone does with
the recording, I think this poses privacy concerns for participants.
Although in most cases these are just a few embarrasing moments captured
on video, but the concerns can be more serious for those whose location
can be inferred from careful examination of captured footage with no
virtual backgrond. What I simulated in this colorblind zoom interface is
a way to inform participants that the recording is taking place,
so any risks associated with undesired, inadvertent capture can be
avoided. This design strengthens the "Informed" aspect of the FRIES
principles.
Walk-through
As soon as the host starts recording a meeting, video and audio turn off
for all participants. They remain off until a participant acknowledges
the reminder and turns video or/and sound back on later.
When I click the video icon to turn it back on during recording, Zoom asks me to confirm my action.
Opening the chat. If I try to send a private message to my friend Jason, Zoom reminds me that recording is taking place and all chats will be visible in the recording playback.
Reflection
This assignment made me reflect on the technology that I use everyday, not surprisingly, all of them present some aspects that deviate from the FREIS principles. I think the problem of consent circles back to the problem of transparency. For example, although dark patterns are pscyhologically manipulating, companies that rely on advertising have an incentive to keep users attention for as long as possible. And for some users, they enjoy features that use dark patterns such as the infinitive scroll and video autoplay. Therefore, ridding products of dark patterns that deviate from a consentful interface is not always a better decision for everyone. In my opinion, the most important and easily implementable aspect of the FRIES principles is making an honest effort to keep people informed. If certain practices can not be remedied given the current realties, companies should keep users informed on the risks and benefits honestly, and leave it to the users to decide what is good for them.